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Is Trip.com reliable for hotels and flights? Pros and Cons + My opinion
If you're planning your next trip and you've gotten this far, it's probably because the price you saw in Trip.com It seems too good to be true. Saving money is great, but… is Trip.com trustworthy? What happens if my flight is canceled? Do they have good customer service?
We asked ourselves some of these questions when we first used Trip.com in our Trip to china in 2024Since then, our experience has gone far beyond and It has become a platform that we lovewhere we have booked dozens of hotels, quite a few long flights like Australia-Barcelona and some trains.
That's why today we're answering the common question about whether Trip.com is reliable. Our experiences with flight delayscustomer service and the tricks we useOf course, there are also some not-so-good aspects to using Trip.com.
¿Is Trip.com 100% reliable? for your trips?
Before going into detail, it's normal to wonder: What exactly Trip.com? Although it has recently started to gain significant traction in Spain, It is one of the largest travel groups in the worldFounded in 1999, Trip.com is part of the Trip.com Group, a publicly traded company. NASDAQ and owns well-known platforms such as SkyscannerWith a presence in more than 190 countries, we are looking at a consolidated giant in the tourism sector; it is not a "deals website" anyone.
After using it ourselves in more than ten countries and different situations, our answer is clear: Yes, it is completely trustworthy.. In fact, We use it more and more, and it has become one of our top choices. whether it's for flights, hotels, or even activities.
I'll leave you with what, for me, are the Four key points of its reliability.
1- Millions of users and good reviews
As I mentioned earlier, Trip.com is not just a small search engine; it has 300 over millions of users, in addition to ⭐ very good ratings on different platforms such as Trustpilot or on own App.
2- Secure payments and total transparency
One of the things we value most is the security and clarity of the payment process. Trip.com allows you to use secure methods like Apple Pay or Google Pay, giving you an extra layer of protection. They are also very transparent: The price you see at the beginning is the price you pay at the end, with no hidden last-minute fees.
The best part is that you can manage everything in more than 35 currenciesThis allows us to choose the most convenient currency depending on the card you are using.
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3- 24/7 customer service and in record time
Trip.com boasts a customer service response time of approximately 30 seconds, something that, after using it, doesn't seem entirely true, but what is true is that They have good customer service.
We've had two issues with flight changes on different airlines, and we handled them efficiently. Plus, it's available 24/7, which is perfect because there's always someone to help you, no matter the time of day.
We also tested its effectiveness in the summer of 2026 when Pau had to have appendicitis surgery just before we traveled to Georgia, We had to cancel everything and several hotels didn't have a free cancellation optionHowever, since it was for medical reasons, Trip contacted them and they gave us a refund. They were super efficient.
4- The app really works very well
It's fluid, intuitive, and clearly groups all your bookings. Our personal opinion is that, nowadays, The user experience it offers is very goodgiving you that feeling of security that "everything is under control" while you're on the road. Something I like is that, being a multi-booking platform, if you use it for everything in "my bookings"... You see the progression of your journey day by day. And if you're missing anything. In other words, you have the hotels, trains, activities, etc., all in order.
Also We love that it gives updates on your flightYou'll receive notifications with the hours remaining until check-in starts, which counter your luggage will be checked at, and which gate is assigned to your flight. In conclusion, a very complete and useful app.
Loyalty program: How to use Trip Coins
If there is one thing that has made us We've recently been opting for Trip.com, especially for buying our flights, it's the loyalty programThe most notable feature is Trip Coins, an internal platform currency that you accumulate, but there are also many other benefits you gain as you level up. Benefits that have already made us be in airport lounges completely free of chargewhich is infinitely appreciated for a long scale.
How do you earn Trip Coins?
Unlike airline miles, which are difficult to understand, earn, and redeem, Trip Coins are direct money. We have already redeemed more than 100 euros.
- How to earn them: You get coins for every flight or hotel booking, but also for other simple tasks like leaving a review with photos of the hotel where you stayed.
- How to use them: When you go to pay for your next trip, a box appears for "Redeem Trip Coins"The money is deducted instantly and that's it.
- Double benefit: This is key. If you book a flight, you earn miles from your usual airline and also Trip Coins.
Platinum and Diamond levels: VIP lounges and free eSIM
Aside from Trip Coins, you level up as you make reservations (Silver, Gold, Platinum, Diamond…) and the profits increase. We are Diamond y This is what we have benefited from:
- Free access to VIP lounges: They give you free passes to the airport VIP lounges. We've been twice and it's absolutely wonderful to spend your layover there. We've tried the lounge in Shanghai and the one in... SydneyThat alone has won us over at Trip.com.
- Free eSIM: We use Holafly PlansBut we think it's a great advantage for when you've just arrived at a destination and you don't yet have an eSim.
- Trip Coins extra: in each reservation we have extra for being Diamond.
Our experience booking flights with Trip.com
We have booked through Trip.com routes of the most diverse kinds, sometimes we even go to their website to use it directly as a comparator Instead of Kayak or Skyscanner. It has many filters and we think it works very well.
Once you make the payment, the ticket is issued almost instantly and you receive in your email the airline booking code (the PNR). With that code you can go to the airline's official website (Qatar, Emirates, Iberia, etc.) and check that everything is correct.
The luggage trick: How to save even more on your flights
Here's a tip: low-cost travelerTrip.com, like all online shoppers, usually appliescar A handling fee applies if you purchase checked baggage directly through their platform or if you add other extras such as seats. Avoiding overpaying is what we do:
- We bought the flight on Trip.com
- Once you have your confirmation and booking code, you go to the airline's official website.
- You add (and pay for) the suitcase or other extras directly to the airlineCheck it first, but as a general rule it's cheaper this way.
Real-time change management and notifications are another reason to believe Trip.com is trustworthy.
What we love most about buying flights on Trip.com is how the app becomes your personal assistant. It sends you notifications. push which are usually even faster than the airport screens: They tell you which counter is assigned to your flight, what the boarding gate is, or if there is any delay.
Furthermore, if the airline changes its schedule (which has happened to us a couple of times), the app displays clear options for accepting the new schedule or managing alternativesIn case of cancellation, we can't give you a real-life experience because it hasn't happened to us (knock on wood!), but we trust they will be resourceful and efficient. when a flight is cancelled The process is always faster if you have booked directly with the airline.
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Our experience with Hotels and trains on Trip.com
Trip.com is also reliable for hotels and trains; in fact, we think it's a very good tool for traveling in Asia. We've used it for everything in China, but also a lot in [other destinations]. South KoreaThailand and Malaysia.
INCLUDED They have a price guaranteeIf you find a cheaper hotel on another website, they'll refund the difference. Another thing we like is the post-flight offersAfter booking your flight, check your email; they often send discounts on hotels, rental cars, and other products for that destination. If you want to learn more about the different offers you can take advantage of, visit [website address]. Read our article on Trip.com promotionswhere we talk in more detail about how to save a few euros on each purchase.
Regarding trains, we use Trip.com to book all our trains in China and South Korea. We've also found that they have partnerships with many European companies such as Renfe, Trenitalia, SNCF and National RailSo you can buy train tickets in Italy, Spain or the UK without worry.
Other services: Attractions, transfers and cars
You can also book tickets, airport transfers or car rentalIt's ideal for centralizing everything in the app and, incidentally, adding more features. Trip Coins.
We tried the tickets for the first time this summer of 2026 to organize a trip to China with friends. And what can I say, other than what I've already written throughout this review? It works incredibly well and is very convenient. We also booked a 24-hour spa to experience it firsthand. our days in Shanghai and the entrances to different tourist sites such as the Forbidden City in Beijing or the Terracotta Warriors.
What happens if there's a problem? Trip.com support
No platform is perfect, but We believe Trip.com is reliable and their customer service is quite efficient:
- 24/7 App Chat: It doesn't matter if it's 3 a.m. in Malaysia or noon in Spain.
- Real mediators: If there's a problem with a hotel reservation, they call the property directly to resolve it or relocate you to a similar one. Something they also do. Booking.com (this has happened to us a couple of times)
- Cancellation management: If the airline cancels your flight, the app lets you choose between an alternative flight or a refund with just a couple of clicks.
FAQ about whether Trip.com is reliable
Yes, it's completely safe. Your data is banned.cariOS devices are protected and you can pay in your own currency.
Trip.com will notify youcarYou can get immediate assistance through the app and by email. You can manage an alternative flight or request a refund directly from your mobile device without having to contact the airline.
Yes, we can confirm. After booking your flight, the option to redeem it will appear in your account; you can choose from all the airports you'll be passing through if you have layovers.
Yes, from verified users. In addition, Trip.com incentivizes the posting of real photos by giving Trip Coins, so you'll see much more reliable images and reviews.
We use both interchangeably.
In short, based on both our experience and the opinions we've found online, we believe it's a platform you can trust completely. We hope we've answered your questions like Is Trip.com reliable? o What happens if I buy flights through Trip.com? If you have any questions or want to share your experience, let us know in the comments.
How curious… The blog post about Agoda says exactly the same thing. How can you have used Agoda for everything and also Trip for everything? Did you duplicate bookings? I'm not going to look anymore, but I'm sure you have another Booking.com account that's exactly the same.
Hello "Antonio" or whatever your real name is,
If you read the article carefully, you'll see that we explain we use Trip for everything in China, and frequently in other destinations as well. Each booking platform is useful in different situations; you don't need to duplicate them.car Bookings. When you've been traveling to many different countries for 5 years like we have, you use one booking platform or another depending on the country you're in and the year; in many countries we've been several times.
I can confirm that yes, we also use it a lot. Booking To book hotels, especially in Europe and Oceania. When you stay in hotels most of the year, you have bookings on all platforms. 😆
That said, thank you for your kind comment and your advanced reading comprehension skills.